Warranty Information

We do not issue physical warranty cards for online orders. Simply quote your order number (within 1 year of purchase), to use it.

The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge at the discretion of Metro Service Center. A return shipping and handling fee will apply to all warranty service.

The manufacturer's warranty does not cover:

Battery, case, crystal, strap, or bracelet
Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
Water damage unless marked water-resistant (for details regarding water resistance please click here)
Repairs if the watch was not originally purchased from an authorized Fossil retailer

This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.

For battery replacement information, click here.

Repair Information (SG Only)

Should your watch require warranty or non-warranty service, please send the following items in a small, well-padded shipping box:

Your watch only – do NOT send original packaging
Completed Watch Repair Form

Click here to download the form (US only)

Payment (see repair form for pricing)

International Service Centers

Should your watch require warranty or non-warranty service, and you are located outside of the U.S. or Canada, please contact the service center nearest you for assistance.

Click here for a list of international service centers.

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